Terms and conditions



At Home Care Hotels Ltd., owner of the ores.bg website and Ores Boutique Hotel, it is our duty to protect the confidentiality of your personal data, in support of a policy of openness in terms of how they are collected, used and protected.

The purpose of this privacy statement is to inform you of the practices of the Home Care Hotels Ltd. for the collection, use and disclosure of personal data that may be provided through access to, or use of, our websites or hotel services or related products and collected by us for previous purposes. By staying in our hotels and using the products and services we offer, or visiting our websites, you provide consent for the collection, use and disclosure of your personal data (as defined below) and the conditions applicable to that effect.

This privacy statement contains information on how to contact us, if you have any questions, you want to make corrections or to delete your personal data which Home Care Hotels Ltd holds. Our recommendation is to read this section carefully and to keep a copy of the information it contains in relation to future stays in the hotels of Home Care Hotels Ltd.

Personal information

For the purposes of this privacy statement, “personal data” shall mean any individual information for a particular person.

What personal data do we collect?

The personal data we collect may include:

• Contact details (e.g. names, address, e-mail address and telephone of the person as a natural person);

• Proof of identity (e.g. passport / identity card number);

• Financial information or invoice details (e.g. credit card number and expiration date and financial history);

How do we use your personal data?

We use your personal data in order to:

• We can make a reservation and confirm it;

• Sending of personalized, interactive messages;

• Providing timely and reliable services;

• Taking the necessary actions for the administration of these services;

• Research, development, management, protection and quality improvement of the services offered;

• Providing information about new products and services you may be interested in;

• Development and maintenance of our relations and communication with you;

• Invoicing of the products and services used;

• Debt collection;

• To cooperate in the investigation of a breaches of the law;

• Take action in the event of exceptional circumstances that endanger the life, health or safety of a person.

When do we disclose personal data?

Unless we have received your explicit consent to do so, we do not sell, license, trade, or rent your personal data to third parties.

We may share personal data with third parties and / or business partners in order to obtain assistance in providing services or for one or more of the objectives listed above.

Home Care Hotels Ltd reserves the right to disclose personal data to third parties, where required by law, other legal act, search warrant or other court warrant or order.

Knowledge and consent

We collect personal data only if the client gives us his/her consent. We usually ask for consent for the subsequent disclosure of your personal data at the time of its collection. However, in some cases, consent may be requested after the information has already been collected but prior to its use (e.g. if your data will be used for a purpose that is not explicitly mentioned above).

The form of consent we need, whether explicit or by default, is determined by the sensitivity of the relevant personal data and the reasonable expectations of the person concerned under the circumstances.

You may withdraw your consent at any time, subject to the relevant legal and contractual restrictions, as well as the provision of a prior notice within a reasonable time. If you wish to withdraw your consent at any time, please contact us at [email protected]. We will notify you of the consequences of withdrawing consent.

The use of our products and services is not subject to consent to the collection, use or disclosure of information and data other than those expressly mentioned above, and only for those legitimate purposes for which information has been collected.

Use and disclosure of personal data for marketing purposes

If you have not refused to receive advertising material, we may (without providing your personal data) use them for the purposes of advertising and selling additional goods, services and special offers that we and/or our business partners offer, including through direct marketing. If you have given your consent, we may provide your personal data (including names, address and e-mail) to such subsidiaries and/or business partners (third parties) for direct marketing purposes.

You may choose an option that not to give consent to collect your personal data for direct marketing purposes, indicating your choice, as set out below (see section “Contact Us”).

How are your personal information and data protected?

As part of our business, we make reasonable efforts to ensure that personal information and data collected from you are protected from loss or unauthorised access. This protection shall be in force with regard to the information stored either electronically or in paper form. Access to your personal information shall be restricted to certain employees or representatives. In addition, we use generally accepted data protection techniques, including firewalls, access control procedures and encryption to protect your personal information and data against loss and unauthorised access.

Retention and storage of personal data

We retain your personal data for the time it is needed to achieve the objective(s) for which it was collected and within the statutory time limits, and the consent provided by you remains in force after the termination of relations between us.

Amendments to this privacy statement

We reserve the right to modify this privacy statement at any time and without notice. The privacy statement, together with its periodic updates published on this website, shall be deemed to be the current privacy and data protection statement at the time.

Correction of factual errors and updating of data

You can help us ensure the integrity of the personal information and data provided to us by notifying us in a timely manner of changes. You can contact us through your chosen method with a request for correction or update of your personal data. If you have questions about this privacy statement or consider that we do not comply with the conditions set out therein, you can contact:

  • E-mail: [email protected]
  • Correspondence address: Sofia, 31 A Hristo Botev Blvd., Home Care Hotel Ltd.
  • Phone: + 359 899 959 398

№1 Coco-Mat хотел в България